Spirit Airlines Policies


Spirit Airlines is an American ultra-low-cost carrier known for affordable fares but charging for extras like carry-on bags, seat selection, and in-flight services. They operate a point-to-point network across the United States, Latin America, and the Caribbean. Passengers are allowed one personal item for free but must pay for additional luggage. Seat assignments also come at an extra cost. Spirit’s no-frills approach means passengers should expect minimal amenities, such as complimentary drinks or snacks. This airline caters to budget-conscious travelers who prioritize low ticket prices and are willing to forego traditional airline services and amenities.

Flight Reservation Policy 

Spirit Airlines offers travelers economical and adaptable options with its distinct and uncomplicated reservation method. With a variety of fare classes, each with its own set of perks and surcharges, this ultra-low-cost airline enables travelers to customize their trip to suit their tastes and price range. Passengers can purchase extras like carry-on bags, checked baggage, and seat preference for an additional cost, even if the Basic Fare only includes necessities like a seat and personal items. 

It’s crucial to remember that to get the greatest deals, Spirit’s reservation policy urges customers to reserve their extras—like luggage and seat preference—as soon as possible. All things considered, Spirit Airlines’ reservation policy places a high value on affordability and flexibility, enabling customers to personalize their travel experiences while keeping expenses low.

There are numerous practical ways for travelers to modify or cancel their reservations. If changes or cancellations are made sixty days or more before the trip, there will be no fees.

How Can I Change or Cancel My Reservation?

To change or cancel a reservation, people should do the following:

  • Click “My Trips” and enter the visitor’s name and confirmation number. After that, they can carry out the required actions to modify or cancel the flight reservation.
  • They can start a chat with the customer service department of the airline.
  • You can also message the airline directly through its social media accounts.
  • As an alternative, tourists can ask for assistance from a guest service agent at the airport in their area.

Changes may be made up to an hour before the planned departure time, so please be aware of that.

There are change and cancellation fees for each passenger.

Travelers are entitled to a full refund in the original mode of payment if they cancel a reservation for a flight that is seven days or more away within 24 hours or less after making the reservation. After deducting change, cancellation, and other non-refundable service charges, travelers not eligible for a refund will get a Reservation Credit for the leftover amount of the original purchase. When making modifications to an existing reservation, it’s vital to be aware that there can be variations in the airfare as well as in the amounts of government taxes and fees.

Checkin Policy

Passengers can check-in and obtain their boarding passes through Spirit.com.

Online check-in: One quick and easy way to finish this process is by online check-in. It opens up twenty-four hours before the flight’s departure and stays open for business until an hour before takeoff. Online purchases of seat assignments and last-minute baggage alternatives are also available to passengers, and these options are typically less expensive than those made at the airport. It is suggested to purchase baggage in advance because purchases made within 24 hours before departure may be subject to online check-in rates.

Offline check-in: Spirit Airlines provides self-service kiosks at the airport for passengers who would rather not check in online. At the airport’s check-in counters, customer service representatives are on hand, but there is a fee per printed boarding pass.

Some travelers might not be able to check in online and might instead need to go to the counter at the airport. The airport’s guest service representatives are prepared to help in these situations.

The following passengers may have trouble checking in online:

  • Travelers who bring their pets
  • Travelers who have a group reservation with at least ten other passengers
  • Minors without a companion
  • Passengers who have a baby on their lap
  • Passengers who don’t have a passport but are using military ID
  • travelers traveling to or from particular foreign locations
  • Outsiders leaving the United States from overseas
  • Those travelers who have invested in additional seating or unique items

Spirit Airlines Baggage Policy

The airline charges for carry-ons and checked bags to maintain cheap ticket prices for all passengers. Because the extra weight requires the plane to use more fuel, the airline charges extra for checked bags weighing more than 40 pounds. The ticket includes one personal item (purse, small backpack, etc.) that fits completely inside the smaller sizer box. Any larger than a standard carry-on or checked bag, or another personal item, will require payment.

Personal Item: A personal item’s maximum measurements, including handles and wheels, must not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm).

 A carry-on bag can only be up to 22 x 18 x 10 inches (56 x 46 x 25 cm) in size, not counting handles and wheels. If it cannot be securely stored on a given flight, the airline may require a carry-on bag to be checked.

Checked baggage: With handles and wheels, the maximum measurements are 62 linear inches (length + width + height; 158 cm), and the maximum weight is 40 pounds (18.1 kg). Oversized/overweight bags are subject to additional fees if their dimensions or weight surpass the specified limits. Bags exceeding 100 pounds (45 kg) in weight or 80 linear inches (203 cm) in total dimensions are not accepted by the airline.

There may be additional weight and size limitations for luggage for visitors arriving at or departing from international airports, as detailed below.

Bag Restrictions

1. South America (Lima, Peru – LIM)

The offer is valid all year (exceptions apply between December 1st and January 10th)

  • Each visitor may check in one (1) paid item.
  • Inventory may determine the purchase of additional checked items.
  • Overweight items are subject to overweight baggage charges starting at 41 lbs (18 kg) and may not exceed the maximum overweight limit of 100 lbs (45 kg).
  • Oversized baggage fees start at 63 linear inches (158 cm) and apply to items with overall dimensions greater than 80 linear inches (203 cm).
  • Some products (like sporting equipment) have overall measurements longer than 80 linear inches, but they can only weigh up to 100 pounds (45 kg). This item contributes to the one (1) checked item per person maximum that is permitted. You may be charged separately.
  • Between December 1st and January 10th, products that surpass

2. South America (Colombia – AXM, BAQ, BGA, CLO, CTG, MDE) and Ecuador (GYE)

The offer is valid all year (exceptions apply between December 1st and January 10th)

  • Per person, one (1) paid checked item will be accepted.
  • First-come, first-served policy applies to the purchase of additional checked items.

3. All International Destinations (December 1st – January 10th)

  • Per person, one (1) paid checked item will be accepted.
  • First-come, first-served policy applies to the purchase of additional checked items.
  • Overweight baggage fees apply to items weighing more than 41 pounds (18 kg).
  • Oversized baggage fees start at 63 linear inches (158 cm) and apply to items with overall dimensions greater than 80 linear inches (203 cm).

Spirit Airlines Cancellation Policy

The last-minute itinerary change of a passenger could cause them a lot of trouble. With Spirit Airlines, however, this is not the case. Spirit Airlines has an extensive and flexible cancellation policy. You must use this policy to understand the cancellation procedure if you wish to cancel your Spirit Airlines reservation.

What is Spirit Airlines Cancellation Policy?

The cancellation policy of Spirit Airlines states that there are no obligations for passengers. Whether your plans have changed or you are unable to travel due to illness, you can easily cancel your flight up to one hour before takeoff. Furthermore, Spirit offers a free cancellation policy if the cancellation is made within 24 hours of the precise booking time for a flight that is seven days or longer away.

Spirit Airlines Cancellation Policy Highlights

Before revoking a ticket, a passenger should review some essential highlights of the cancellation policy. The customer may get stuck if they fail to consider these guidelines when canceling. Spirit Airlines’ cancellation policy can be summarized as follows:

  • According to Spirit Airlines’ 24-hour cancellation policy, a passenger may be charged a fee for last-minute cancellations.
  • If inclement weather forces the cancellation of a flight, there is no cost to the passenger.
  • If the ticket is canceled within 24 hours and the departure date is seven days or more from the booking date, there won’t be any fees.
  • There are cancellation fees that the customer must pay after the risk-free period.
  • Your reservation may be canceled by Spirit Airlines the same day it was made. Nonetheless, the airline will provide the traveler with complimentary lodging.
  • After the risk-free period, a passenger with a non-refundable ticket is required to pay a Spirit cancellation fee.
  • Spirit Airlines’ bereavement cancellation policy states that the airline will not charge a fee if the passenger cancels their flight due to a death, theft, illness, government order, or military order. 
  • International routes will incur higher cancellation fees than domestic ones, per Spirit Airlines’ cancellation policy.
  • Within 24 hours, a customer can request a change of flight. 

Methods for Canceling Spirit Airlines Flight Tickets: 

If you want to cancel your Spirit Airlines flight ticket, you can do so either through their official website or by calling their customer service department. The cancellation process can be completed through the Spirit Airlines website by accessing “My Trips,” entering your last name and confirmation number, selecting the reservation you wish to cancel, and waiting for a confirmation email from Spirit Airlines. The cancellation process can be completed by phone by calling 1-800-774-748, requesting cancellation, providing required information, and receiving confirmation details.

Spirit Airlines Cancellation Refund Policy

The airline’s refund policy outlines specific conditions for refunds. Booking through unauthorized portals may not qualify for a refund. Passengers can get a full refund if they cancel within 24 hours of booking, with the departure date at least seven days away. Canceling online can save passengers on cancellation charges. Refunds are processed within seven days for credit card payments and within 20 days for other payment methods. No cancellation fee applies if Spirit Airlines cancels the flight or in cases of a family member’s death.

Spirit Airlines Cancellation Fee: 

Cancellation fees vary based on ticket type, timing, and other factors, so passengers should be aware of potential costs. If you need assistance or have questions, you can contact Spirit Airlines customer service at 855-728-3555 or an alternative number, +1-800-865-1848, if the official line is busy.

Flight Change Policies

  • At least 24 hours before departure, changes must be made.
  • Fare differences may apply.
  • Change fees vary based on when and how changes are made.
  • Name changes are not allowed.
  • Cancellation typically results in a credit or voucher for future travel.

Minor Policies

Here are some key points from the minor policy:

  • Unaccompanied Minors: Spirit Airlines typically provides unaccompanied minor services for children between the ages of 5 and 14. Children aged 15 and older are generally considered adults by the airline and can travel without supervision.
  • Service Fee: There may be a fee associated with unaccompanied minor services, which covers the airline’s assistance and supervision during the flight. The fee amount may vary, so it’s important to check the current fee structure on the Spirit Airlines website.
  • Direct Flights: Unaccompanied minors are typically only accepted on nonstop or direct flights. Connections and layovers may not be allowed.
  • Required Documentation: Parents or legal guardians are usually required to complete specific documentation, including contact information for both the sending and receiving parties. This helps ensure a smooth transition during the flight.
  • Escort to the Gate: Spirit Airlines typically provides assistance for unaccompanied minors from check-in through boarding, and the designated guardian or responsible adult must be present at both the departure and arrival airports.
  • In-Flight Supervision: The airline staff is responsible for keeping an eye on unaccompanied minors during the flight, ensuring their safety and comfort.
  • Pick-Up at Arrival: The designated guardian or responsible adult must be present at the arrival airport to pick up the unaccompanied minor. The airline usually does not release the child to anyone other than the designated guardian without prior written consent.

Name Correction Policies

  • Spirit Airlines permits passengers to change their names on flight tickets for misspellings or legal reasons.
  • Minor corrections, like misspellings, can be made free of charge, while legal name changes require supporting documents.
  • Name changes are limited to three characters in the first name, middle name, or last name and must match the name on the government-approved photo ID.
  • Legal name changes do not incur extra charges, but changing the ownership of the booking is not allowed.
  • Name corrections should be made within 24 hours of booking, which falls within Spirit’s risk-free cancellation window.
  • Passengers can make name changes online through the official website, by logging into their account and accessing the Manage Bookings section.
  • Alternatively, passengers can request a name change via email, providing the necessary supporting documents.
  • If online methods are not suitable, passengers can contact Spirit customer service by phone to request name changes.
  • Fees for name changes vary based on specific conditions, like the length of the correction and special approval requirements.
  • Spirit Airlines also allows passengers to change their date of birth on their flight tickets, which can be done online or by contacting customer service via phone. Note that the provided name change fees are subject to change, so it’s advisable to check with the airline’s customer service for updated fees when needed.

Flight Delay Policies

Spirit Airlines Flight Delay Compensation Policy

  • Understanding the Cause: Compensation varies depending on whether the delay was within the airline’s control.
  • Compensation Amount: Up to $600, unrelated to ticket fare, based on delay duration and flight distance.
  • Overnight Delays: Spirit provides accommodation, but not necessarily ground transportation.
  • Vouchers and Release Papers: Accepting these voids compensation.
  • Rebooking on Another Airline: Spirit won’t rebook on other carriers.
  • Eligibility for Compensation: Applies to delays of 3+ hours, overbooking, cancellations within 14 days, and missed connections (3+ hours late).
  • Exclusions: Compensation doesn’t apply to delays due to bad weather or airport-related disruptions.

How to Claim Spirit Compensation for a Delayed Flight?

  • Provide flight details to Spirit.
  • Spirit assesses eligibility and calculates compensation.
  • Typically, compensation is received within 2-3 months.
  • For assistance, contact customer service at 1-855-728-3555 or +1-844-440-3555.

Spirit Airlines Flight Delay Compensation Amount

  • Flights within 1,500 km: Up to $250 per person.
  • Internal flights over 1,500 km: Up to $400 per person.
  • Non-internal EU flights (1,500 – 3,500 km): Up to $400 per person.
  • International flights over 3,500 km: Up to $600 per person

Missed Flight Policies

Spirit Airlines offers a comprehensive Missed Flight Policy to assist passengers who have missed their flights. If the airline is at fault, they will accommodate you on the next available flight. The airline’s customer service and official website are valuable resources after a missed flight. You’ll receive a refund in the form of travel credits for future bookings. For weather-related disruptions, special assistance and compensation are provided. There’s a $200 fee to reschedule a missed flight, though exemptions may apply. Eligibility for a refund depends on factors like the reason for missing the flight and proof of extenuating circumstances, with premium members and frequent travelers having a better chance of receiving a full refund.

Pet Policy

Cabin Pets:

  • Spirit Airlines allowed small pets (dogs and cats) to travel in the cabin with their owners. These pets must be in a small, ventilated pet carrier that fits under the seat in front of you.
  • The pet carrier must comply with specific size and weight restrictions, and there may be an additional fee for bringing your pet on board.

Checked Pets:

  • Spirit Airlines also offered the option to transport pets as checked baggage, but this was limited to domestic U.S. flights only.
  • There were fees associated with checking a pet, and certain guidelines for pet carriers and requirements for health certificates applied.

International Travel:

  • For international travel, Spirit Airlines had specific regulations and requirements for bringing pets, including vaccinations and health certificates, depending on the destination country’s regulations.

Restrictions and Guidelines:

  • There may be restrictions on the number of pets allowed in the cabin on a given flight, so it’s essential to make reservations for your pet in advance.
  • It’s recommended to contact Spirit Airlines and review their pet policy in detail before your travel to ensure you meet all the requirements and understand the associated fees and rules.

Covid Policy

We ask all passengers to fill out a Health Acknowledgement during the check-in process.

As for the use of face coverings, it is now a matter of personal choice in domestic airports and on Spirit Airlines flights. Nevertheless, when traveling to international airports, it is imperative to adhere to the local laws and regulations in place. Please take a moment to review the travel requirements outlined below according to your specific itinerary.

We advise passengers to explore local government websites for additional information before embarking on their journey.

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